FAQ’s

/FAQ’s
FAQ’s 2017-04-06T16:40:15+00:00

Frequently Asked Questions

Listed below are some frequently asked questions involving the N.G.A. Online Training and Education Center.
Click on the link below to navigate to the question you may be searching for.

  1. Go to the N.G.A. Online Training and Education Center site, www.grocerytraining.org.
  2. On the Contact Us Tab.
  3. Fill out the Contact Form and click Submit.
    • Email – all communication is sent via email. Make sure you enter a valid email address.
  4. A N.G.A. Online Training and Education Center Associate will contact you within to you within 24 business hours to discuss your online training needs.
  1. Go to the N.G.A. Online Training and Education Center site, www.grocerytraining.org.
  2. Click the Courses tab.
  3. You can view the course descriptions by clicking the course name or more details by clicking on the course name.

The courses you should take depend on your role/position and what your organization’s training program has determined. We recommend that all students take at least the Welcome to Online Training, Customer Service and Professionalism I&II, and a third course related to their role or position.

We encourage students to take as many courses as they can. The more they know about the business the better for the business and ultimately for their career and personal growth.

You can retake a course as many times as you need. Since courses are upgraded and updated frequently, you may consider taking those courses relevant to your role once a year. Also, every time you retake a course you will learn something new.

Yes, if you enroll in a course and decide you do not want to complete, you can drop it. Dropping the courses that you do not intend to complete helps you and us keep our enrollment records accurate and up-to-date.

You can take a post-test as many times as necessary, without penalty.

Our eLearning system operates at its best on a computer, tablet and/or mobile device that meets the following hardware and software requirements:

Personal Computer (PC)

Connection Speed: 56K dial-up or broadband connection
Memory or RAM available: 2 GB minimum/4GB+ recommended
Supported Operating Systems: Windows 7 or above
Apple OS X
Sound: Embedded sound card with speakers. Headphones are recommended.
Monitor Resolution: 1024 x 768 pixels (minimum recommended)
Supported Web Browsers: Windows: IE 8.0 or later version
Apple: Safari version 4.0 or later
Web Browser Plug-ins: Adobe Flash Player, Acrobat Reader
Media Player: Windows Media Player
Web Montoring: Internet access controls (Browse Control, Cyber Patrol)

In all instances, we strongly recommend that users maintain updated operating systems aligned to the latest release made available by the respective vendors.

*Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but should your organization have internal policies that have extended the use of Windows XP, we recommend that your PCs be migrated to MS Windows 7 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, we still have customers running Windows XP who adopt the LMS system.

Mobile/Tablet

Supported Web Browsers: Windows: IE 8.0 or later version
Apple: Safari version 4.0 or later
Chrome
Mozilla Firefox
Supported Web Browsers: iOS: default browsers in iOS version 7 and 8.
Android: 4.2 or higher.