Business Ethics

BUSINESS ETHICS Every day, we make decisions that affect more than us alone. So, how do we know the right decision to make? Simple. We use ethics. Ethics provides the standards which guides our behavior and actions, allowing us to make decisions which ensure the survival, growth and success of an organization or society. Without it, any decisions or actions would be solely for our benefit, rather than the common good or according to accepted standards of conduct. This course will provide you with an understanding of ethics and your ethical behavior. You’ll be introduced to ethics in business and several types of dilemmas you may encounter. Course Duration: 1 hour

Customer Service and Professionalism I

CUSTOMER SERVICE AND PROFESSIONALISM I Due to increased competition, providing customer service is a necessity in the supermarket industry. Consumers who are not satisfied with the service they receive can easily take their business elsewhere. They will often inconvenience themselves by spending more money and traveling farther if it means doing business with a company that appreciates them. For this reason, it is vital that you learn how to provide exceptional service that builds relationships and keeps consumers coming back.     Customer Service and Professionalism I Training Topics: The Consumer  Customer Service  Interpersonal Skills  Course Duration: 2 hours 30 mins

Customer Service and Professionalism II

CUSTOMER SERVICE AND PROFESSIONALISM II For many associates, the supermarket industry provides their first experience in a professional workplace. For this reason, they must learn professional etiquette and understand that a workplace is always courteous, conscientious and businesslike. To better serve your consumers and contribute to your store’s team, it is vital that you learn about professionalism and proper workplace etiquette in the supermarket. Customer Service and Professionalism II Ttraining Topics: Professionalism Workplace Etiquette Course Duration: 2 hours 

Sexual Harassment

Awareness of sexual harassment in the workplace has increased rapidly in recent years, and retailers must communicate to every associate that sexual harassment will not be tolerated within their stores. This is accomplished by implementing a sexual harassment program that ensures all associates understand and comply with the standards of Title VII of the Civil Rights Act of 1964. In this course, you will learn the meaning of the term “sexual harassment,” differentiate between the classification of different kinds of sexual harassment and view examples of preventative measures.   Sexual Harassment Training Topics: Sexual Harassment – Brief History Dealing with Sexual Harassment Prevention Course Duration: 2 hours 45 mins

Stress Management

Stress is a normal part of life, but too much of it can have devastating effects on physical and mental health. It stems from many causes, among them lack of sleep, depression, work and financial stability. This course will test your stress levels and help you determine if you need to reduce the stress in your life. You will also learn causes and effects, as well as simple steps and small changes you can make to manage your stress.   Stress Management Training Topics: The Basics of Stress The Types of Stress Course Duration: 1 hour 30 mins

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