Independent Grocers: The Future of Employee Training is Here

As the voice of the independent, the National Grocers Association has provided education and learning options for our members through our wide array of collection of educational conferences, events and research for over 29 years. As we look to the future, and continue to build on these offerings finding ways to make them more accessible to our retail members nationwide, we are proud to present a new, convenient learning resource for you and your employees: The N.G.A. Online Training and Education Center.

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About Us

The N.G.A. Online Training and Education Center is a people development organization supported by The Coca-Cola Company. As an educational organization, it serves more than 40 companies with blended training programs that include 170+ industry-specific online courses divided into nine different libraries. The N.G.A. Online Training and Education Center also provides retailers and associations with their own branded online corporate universities.

What Makes The N.G.A. Online Training and Education Center Unique?

Access the Institute’s online training classes on our Go.Learn App.

More Information Here

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New Courses

Cashier 2 – Shift Procedures

As a cashier, there are specific procedures you’ll complete before, during and after your shift. Opening procedures are often determined by the status of your checkstand. During your shift, you’ll perform procedures to maintain your checkstand. And, finally, when your shift is over, you’ll perform the appropriate procedures for closing your checkstand, or keeping it open.

It’s important to be familiar with all of these procedures, so you can provide an exceptional customer experience from the beginning of your shift, through the end of it.

Cashier 1 –  Job Overview

As an integral part of the supermarket team, cashiers must know the proper procedure for a wide range of situations and subjects. They operate the checkout system and its components, identify products, handle money and payments, prevent shrink, bag orders and maintain the front end.

As a cashier, it is vital that you develop your skills and knowledge in all of these areas in order to enhance your store’s image, contribute to daily operations and better serve your customers.

Deli Clerk 4 – Prepared Foods

More and more customers are interested in quick and easy meal solutions. The prepared foods sections of your grocery store offers ready-to-eat foods, which have already been prepared. These foods are often purchased, pre-made, from a supplier or third-party vendor. In some instances, the food is made fresh in the store. In this course, you’ll learn about each source and the advantages offered by each one.