Independent Grocers:
The Future of Employee Training is Here
About Us
As the voice of the independent, the National Grocers Association has provided education and learning options for our members through our wide array of collection of educational conferences, events and research for over 29 years. As we look to the future, and continue to build on these offerings finding ways to make them more accessible to our retail members nationwide, we are proud to present a new, convenient learning resource for you and your employees: The N.G.A. Online Training and Education Center.
The N.G.A. Online Training and Education Center is a people development organization supported by The Coca-Cola Company. As an educational organization, it serves more than 40 companies with blended training programs that include 175+ industry-specific online courses divided into nine different libraries. The N.G.A. Online Training and Education Center also provides retailers and associations with their own branded online corporate universities.
Courses
What Makes The N.G.A. Online Training and Education Center Unique?
Access the Institute’s online training
classes on our Go.Learn App.
New Courses
Meat 2 – Product Knowledge – Beef
Product knowledge is essential to run the meat department smoothly. It is important to get acquainted with the different types of animal carcass cuts. In this course, we will discuss beef primal and sub-primal cuts. You will be able to explain to customers why meat cuts have different prices and how to prepare each cut for cooking.
Cashier 9 – Checkout Process: Make a Sales Adjustment
As you add items to your customer’s transaction, there are common issues you may encounter. Your customer may ask you to remove an item. Or, you may add an item incorrectly, resulting in a duplicate charge or the wrong price. Other issues you’ll have to address include damaged products or transaction errors. Being familiar with all of these issues, why they occur and how to prevent them, will allow you to deliver exceptional service, anytime they arise. In this course, you’ll learn about common checkout issues and what you can do during the sales transaction to resolve each one.
2020 – Sexual Harassment – Supervisors – Illinois
A prompt and effective response to a complaint can limit, or entirely eliminate an employer’s liability in a discrimination, harassment, or retaliation lawsuit, it is imperative that employers implement an effective mechanism to investigate and resolve workplace complaints.
The U.S. Equal Employment Opportunity Commission (EEOC) guidelines encourage employers to affirmatively raise the subject of sexual harassment, express strong disapproval, develop appropriate sanctions, inform associates about their rights and raising the issue of harassment under Title VII, and develop educational methods to sensitize employees and management.