Independent Grocers:
The Future of Employee Training is Here
About Us
As the voice of the independent, the National Grocers Association has provided education and learning options for our members through our wide array of collection of educational conferences, events and research for over 29 years. As we look to the future, and continue to build on these offerings finding ways to make them more accessible to our retail members nationwide, we are proud to present a new, convenient learning resource for you and your employees: The N.G.A. Online Training and Education Center.
The N.G.A. Online Training and Education Center is a people development organization supported by The Coca-Cola Company. As an educational organization, it serves more than 40 companies with blended training programs that include 175+ industry-specific online courses divided into nine different libraries. The N.G.A. Online Training and Education Center also provides retailers and associations with their own branded online corporate universities.
Courses
What Makes The N.G.A. Online Training and Education Center Unique?
Access the Institute’s online training
classes on our Go.Learn App.
New Courses
Meat 1 – Inspection and Grading
Meat inspection and grading are two distinct programs within the U.S. Department of Agriculture (USDA). Inspection for meat quality is a mandatory program and is paid for by public funds. Meat grading is a voluntary program and identifies quality and carcass yield. It’s important to familiarize yourself with these programs in order to run the meat department successfully and answer customer questions. In this course, you will learn the distinctions and functions of both programs.
Cashier 6 – Checkout Process: Begin the Transaction
During the checkout process, a cashier does much more than simply scan merchandise and process a payment – they interact with the customer. This interaction contributes to the customer’s overall shopping experience, making customer service an important part of your job as a cashier. In this course, you’ll learn how to provide your customer with an exceptional experience at the start of the transaction.
Seafood Sustainability
When customers are searching for sustainable seafood options, they may ask you questions about where the product comes from, how it was raised and the benefits of buying sustainable seafood products. They may also ask about freshness and quality, have ethical concerns and ask about labels. This course will prepare you to explain what seafood sustainability means and to answer your customer’s questions.